Privacy Policy
Introduction
VPR Pharmacy is committed to protecting your privacy and handling your personal information responsibly. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use our pharmacy services.
Who We Are
VPR Pharmacy
41 Central Avenue
West Molesey
Surrey KT8 2QZ
Telephone: 020 8481 9740
Email: medicalcannabis@ipsspecials.com
Information We Collect
We may collect and process the following information:
- Your name, address, date of birth and contact details.
- Information contained on your private prescription.
- Details of your medicines and pharmacy records.
- Information provided by your prescriber or other healthcare professionals.
- Information you provide when contacting us by telephone, email or post.
- Delivery information required to send your medicines safely.
How We Use Your Information
We use your personal information to:
- Verify and dispense your private prescription.
- Provide pharmacy services and pharmaceutical advice.
- Communicate with you regarding your prescription or medicines.
- Liaise with your prescriber where necessary.
- Arrange delivery of your medicines.
- Meet our legal and regulatory obligations.
- Improve the quality and safety of our services.
Sharing Your Information
We only share your personal information where necessary, including with:
- Your prescriber or other healthcare professionals involved in your care.
- Delivery providers for the purpose of delivering your medicines.
- Regulatory bodies or law enforcement agencies where required by law.
- NHS or other authorised organisations where legally permitted
We do not sell your personal information to third parties.
How We Store Your Information
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
Your information is retained only for as long as required by law and professional pharmacy record-keeping requirements.
Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal information. Request correction of inaccurate information.
- Request erasure of information where applicable. Request restriction of processing in certain circumstances.
- Object to certain types of processing. Request transfer of your information where applicable.
- Some rights may be limited where we are legally required to retain pharmacy records.
Cookies
Data Protection Enquiries
If you have any questions about how we use your personal information or wish to exercise your data protection rights, please contact us:
Telephone: 020 8481 9740
Email: medicalcannabis@ipsspecials.com
Complaints
If you are unhappy with how we have handled your personal information, please contact us so that we can try to resolve your concerns.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO) if you believe your data protection rights have not been respected.