Governance & Quality

Our Commitment to Quality

At VPR Pharmacy, we are committed to delivering safe, effective and high-quality pharmacy services. We operate in accordance with the standards set by the General Pharmaceutical Council (GPhC) and continuously review our services to promote patient safety and quality improvement.

Standard Operating Procedures (SOPs)

All pharmacy services are carried out in accordance with written Standard Operating Procedures (SOPs). These procedures help ensure that medicines are dispensed safely, accurately and consistently while complying with current legal and professional requirements.

Our SOPs are reviewed regularly and updated whenever necessary.

Clinical Governance

Clinical governance is central to the way we operate. We are committed to:

  • Delivering safe and effective pharmacy services.
  • Maintaining patient confidentiality.
  • Ensuring all prescriptions undergo legal and clinical checks by a registered pharmacist.
  • Managing risks appropriately.
  • Complying with applicable legislation and GPhC standards.

Incident Reporting

We encourage the reporting of dispensing incidents, near misses and patient safety concerns.

All incidents are investigated to identify the underlying causes, implement corrective actions where necessary, and reduce the risk of recurrence.

Patient Feedback

We welcome feedback from our patients and healthcare professionals.

Comments, compliments and suggestions help us improve our services. We review all feedback as part of our ongoing quality improvement programme.

Staff Training

Our pharmacists and pharmacy staff undertake regular training and continuing professional development to maintain their knowledge and skills and to ensure that they continue to provide safe, effective and professional pharmacy services.

Continuous Quality Improvement

VPR Pharmacy is committed to continually reviewing and improving its services. We regularly monitor our procedures, review patient feedback, learn from incidents and update our practices to ensure that we continue to provide safe, high-quality pharmaceutical care.

Our goal is to ensure that every patient receives professional, safe and reliable pharmacy services that meet the highest standards of care.