Complaints & Feedback
At VPR Pharmacy, we are committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, we encourage you to let us know so that we can investigate your concerns and use your feedback to improve our services.
What Happens Next
We will acknowledge your complaint within three working days of receiving it.
We aim to investigate and provide a full response within 20 working days. If additional time is required, we will keep you informed of the progress of our investigation.
Our Commitment
We treat all complaints seriously, fairly and confidentially. Making a complaint will not affect the care or service you receive from VPR Pharmacy.
We use complaints as part of our clinical governance programme to identify opportunities to improve the quality and safety of our services.
If You Remain Dissatisfied
If you are not satisfied with our response, you may raise your concerns with the General Pharmaceutical Council (GPhC), which regulates pharmacies and pharmacy professionals in Great Britain.
The GPhC can be contacted through its website or by post. Information about raising a concern is available on the GPhC website.
If your complaint relates to your personal information, you also have the right to contact the Information Commissioner’s Office (ICO).
If you have any questions about our complaints procedure, please contact our pharmacy team, who will be happy to assist you.
How to Make a Complaint
You can make a complaint by contacting us using the details below:
Telephone: 020 8481 9740
Email: medicalcannabis@ipsspecials.com
Via post:
VPR Pharmacy
41 Central Avenue
West Molesey
Surrey KT8 2QZ
Please provide your name, contact details, a description of your complaint, and any relevant information that will help us investigate the matter.