Privacy Notice
Your Privacy
VPR Pharmacy is committed to protecting your privacy and ensuring that your personal information is handled securely and confidentially. This Privacy Notice explains how we collect, use and protect your personal information when providing pharmacy services.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable healthcare legislation.
Who We Are
VPR Pharmacy
41 Central Avenue
West Molesey
Surrey KT8 2QZ
Telephone: 020 8481 9740
Email: medicalcannabis@ipsspecials.com
What Information We Collect
To provide pharmacy services safely, we may collect and hold:
- Your name, address, date of birth and contact details.
- Information contained on your private prescription.
- Details of medicines supplied to you.
- Relevant medical information provided by your prescriber.
- Payment and delivery information where applicable.
- Records of communications with you or your healthcare professionals.
Why We Use Your Information
We use your personal information to:
- Dispense medicines safely and accurately.
- Verify and process private prescriptions.
- Provide pharmaceutical advice and support.
- Contact you regarding your prescription or medicines.
- Liaise with your prescriber where necessary.
- Arrange delivery of your medicines.
- Comply with our legal and professional obligations.
- Protect patient safety and prevent fraud.
Who We May Share Your Information With
We may share your information only where necessary with:
- Your prescriber and other healthcare professionals involved in your care.
- Delivery providers responsible for transporting your medicines.
- Regulatory or law enforcement authorities where required by law.
- Other organisations where disclosure is legally permitted or required.
We will never sell your personal information to third parties.
How Long We Keep Your Information
We retain pharmacy records for the periods required by law and professional guidance. When information is no longer required, it is securely destroyed or permanently deleted.
Keeping Your Information Secure
Your Rights
Under UK GDPR, you have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request restriction of processing in certain circumstances.
- Object to certain processing where applicable.
- Request erasure where permitted by law.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
Please note that some rights may be limited where we are legally required to retain pharmacy records.
Contact Us
If you have any questions about this Privacy Notice or how we process your personal information, please contact:
VPR Pharmacy
Telephone: 020 8481 9740
Email: medicalcannabis@ipsspecials.com
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in legislation or our services. The latest version will always be available on our website.